Privacy Policy
This privacy policy sets out how Rapid Tools uses and protects any information that you give us when you use this website: https://rapidtools.co.za/.
Rapid Tools is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
The Protection of Personal Information Act (POPIA) (https://popia.co.za/) provides further details of the South Africa Privacy Act and how it protects personal information in South Africa.
Rapid Tools may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What Information We Collect
Providing your information through our digital inquiry forms is entirely optional. However, specific service features, catalog requests, or direct quote responses may not be available if you choose not to provide it.
We may collect the following personally identifiable information through our “Enquire Now” or contact forms:
- Name and job title
- Contact information including company name, email address, and phone number
- Information relevant to industrial equipment specifications, operational requirements, or campaign-related legal requirements
We also collect aggregated, non-personally identifiable data. This information is automatically generated by our systems as they track general web traffic through our site to help us understand user trends and demographics.
What We Do with the Information We Gather
We require this information to understand your organizational needs, provide accurate quotes, and deliver a more personalized and efficient service, specifically for the following reasons:
- Internal record keeping and managing B2B requests.
- To improve our product lines, custom concepts, and specialized technical services.
- To periodically send promotional emails about new industrial tools, special bargain deals, product launches, or other technical information which we think your business may find interesting using the email address you have provided.
- To contact you for market research or follow-up purposes regarding custom equipment concepts. We may contact you by email, phone, or mail.
- To customize and optimize the website layout according to industrial market interests.
Security
We are firmly committed to ensuring that your data, electronic security, and privacy are protected. In order to prevent unauthorized access, disclosure, or misuse, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How We Use Cookies & Advertising Tools
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic. Cookies do not contain personally identifying information; they only provide localized technical data (such as your IP address, browser type, and domain location).
- Traffic Logging: We use traffic log cookies to identify which equipment pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it specifically to customer needs. We only use this information for statistical analysis purposes.
- Google Tools: We use Google Analytics and Google Ads to improve our website experience, assess traffic patterns, and deliver relevant online messaging. By using this site, you acknowledge our use of these tools for performance and advertising purposes.
- Remarketing: We use Remarketing with Google Analytics to advertise online. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to inform, optimize, and serve ads across the internet based on someone’s past visits to our website.
- Managing Cookies: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website features.
Data Sharing and Retention
We will not sell, distribute, share, or lease your personal information to third parties unless we have your explicit permission or are strictly required by law to do so.
Your submitted data may be hosted with a secure third-party service provider. Our service agreements protect your personal data from any unauthorized use. Non-identifiable aggregated data may be shared with business partners or analytical vendors to optimize our processes. We only retain your submitted contact details for as long as necessary to fulfill the operational business requests highlighted in this policy, or as obliged for administrative, legal, or security purposes.
Links to Other Websites
Our website may contain links to other web pages or partner manufacturer platforms of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that external website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, as they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information (Your Rights)
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in an inquiry form on the website, look for the option or check-box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing or industry updates, you may change your mind at any stage by writing to or emailing us.
Under applicable data protection frameworks (including POPIA), you have the right to request details of the personal information which we hold about you, request an exported summary file of your submitted data, or ask that we correct or erase any records that are incorrect or incomplete. We will promptly correct any information found to be incorrect.
Contact Us
If you have any questions about this privacy statement, the operational practices of this site, or your dealings with the platform, you can contact our primary offices directly:
- Email: sales@rapidtools.co.za
- Phone: 031 914 8100
- Website Contact Channel: https://rapidtools.co.za/contact-us/